Hear me out! Perhaps you have felt frustrated in the past when a nurse, ER medic, or insurance rep has not listened to your questions and concerns about your treatment.
In this webinar you will find out how best to make yourself heard when you are speaking with medical providers or insurance companies! Our speakers assist you in tailoring your bleeding disorders story to best communicate the points relevant to what you need from your provider or insurance. You also hear key tips on how to present yourself and your needs most effectively!
Chapters:
0:00 Intro
0:59 Telling Your Story Matters
02:16 Introduction to Dr. Hilda Ding from Rady Children’s
02:51 What information we can provide to our doctor/provider to help them provide the best care for us?
7:12 How is it best for patients to communicate with their provider?
9:23 What do you hope patients with bleeding disorders are communicating to the ER doctors and staff to make the process smoother?
12:28 Tips for providing the contact information for your hematologist to the ER staff/doctors
14:33 Bringing your factor with you to the ER
15:22 You are entitled to interpreter services at the ER / hospital
16:34 What people can do to illustrate or help doctors understand better what the issue is that brings you to the ER / hospital
18:46 Things that patients or caregivers do that make it hard for providers to hear their story
21:56 If there is an issue and you aren’t connecting well with your provider, what is a good way to ask for help from another provider?
27:38 What about advocacy in other settings?
